Refund policy
At Zodant, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
1. Return Window
You may request a return within 3 days of receiving your order.
To be eligible, the product must be:
- Unused and in its original condition
- In its original packaging, where applicable
- Free from damage caused after delivery
2. Damaged, Defective or Incorrect Product
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos of the product
- Photos/videos showing the issue
- Photos of the packaging, where applicable
After verification, we may arrange a replacement or full refund.
3. How to Request a Return
You can initiate your return through our return request process or contact us at:
Please provide your order number and the reason for the return.
Please do not send the product back on your own. We will provide the return instructions and arrange the return where applicable.
4. Return Pickup
Once your return is approved, the return may be arranged through our delivery partner.
The product will be returned to our fulfillment/supplier location for inspection.
5. Refunds
Once the returned product is received and inspected, we will process the approved refund.
For prepaid orders, the refund will be issued to the original payment method.
For Cash on Delivery orders, we may request your bank account or UPI details to process the refund.
Refund processing time may vary depending on your payment provider or bank.
6. Non-Returnable Products
Certain products may not be eligible for return due to hygiene, safety, consumable, or other product-specific reasons.
Where applicable, the product page will clearly mention the return eligibility.
7. Return Conditions
A return may be rejected if the product:
- Has been used, damaged, washed, or altered after delivery
- Is missing original packaging or accessories where required
- Shows signs of misuse
- Is returned without prior approval from Zodant
8. Contact Us
For any return or refund questions, contact us at:
We'll be happy to assist you.